Cornerstone Building Company, L.C. has constructed your home
using quality materials and experienced craftsmen.
Before we use any material, it must meet our specifications for
quality and durability. Each of our Sub-Contractors have been
carefully selected. And, all work is done under our supervision
to attain the best possible results for your investment.
Cornerstone Building Company,
L.C.
Limited Warranty Guidelines
While we strive to build a defect-free home, we are realistic
enough to know that we may make mistakes or that something in
the home may not perform as intended. When either occurs, we
will make necessary corrections. In support of this commitment,
Cornerstone Building Company, L.C. provides you with a one-year limited
warranty. Your Warranty Manual includes details about one-year
material and workmanship standards. The manual describes
our standards for each item and what we will do to remedy items
that do not meet our standards. Our criteria for qualifying warranty repairs are based on
typical industry practices in our area.
Sixty-Day Report
In order for our service program to operate at maximum
efficiency and for your own convenience, we suggest that you
wait 60 days before submitting any
warranty list. This allows you sufficient time to become
settled in your new home and to thoroughly examine all
components.
Year-End Report
Near the end of the eleventh month of your materials and
workmanship warranty, you may submit a year-end warranty list. We will also be
happy to discuss any maintenance questions you may have at
that time.
As defined by the limited warranty, "emergency" includes
situations such as:
-
Total loss of heat when the outside temperature is below
45 degrees F.
-
Total loss of electricity. (Check with the utility
company before reporting this circumstance to Cornerstone
Building Company, L.C. or to the electrician.)
-
Total loss of water. (Check with the water department to
be certain the problem is not a general outage in the area.)
-
Plumbing leak that requires the entire water supply to
be shut off.
-
Gas leak. (Contact your utility company, or contact the
plumber if the leak is at the furnace or water heater supply
lines.)
Appliance Warranties
The manufacturers of appliances
normally provide warranties for their products.
Customer service phone numbers are listed in the use and care
materials for each appliance. Appliance warranties are generally for one year; refer
to the literature provided by the manufacturer for complete
information.
Warranty Repairs
When a repair is
required we issue a warranty work order and contact you to schedule the work. We intend to complete warranty work orders
within 15 workdays of the request.
If the item is home maintenance, we will review the
maintenance steps with you. Cornerstone Building Company, L.C. does not
provide routine home maintenance.
Reporting Warranty Items
You may notify
us of the need for warranty repairs using the on-line form
link on this page, by phone, by fax, or by mail.
The many details of warranty coverage can be confusing.
If you need help, call our office and we
will guide you.